What To Do When Your Fitbit Ionic Is Not Charging

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On occasions, you get the odd Fitbit Ionic owner complaining that their Fitbit won’t charge. Don’t worry if this happens to you. There are many things you can do. 

 If you find that your Fitbit Ionic won’t charge and is entirely out of “juice,” you can follow our guide to actions you can take when your Fitbit won’t charge. 

Charging problems are common when it comes to electronic devices. However, it is not only the Fitbit brand that may, on occasion, let you down when it comes to charging. 

Fortunately, when it comes to the Fitbit Ionic, charging problems are pretty easy to fix. On this page, we are looking at the most common problems and how to fix them.

Check For Damage

The first thing to do is to check for damage. Has your device been damaged in some way? When you have an active lifestyle and use your Fitbit Ionic a lot, there is a risk that you may damage it. 

There are times when damage can cause your Fitbit Ionic not to charge. When this happens, check if you can repair the damage.

If you can’t repair the damage, you may need to replace your Fitbit. If you are lucky, it is covered by insurance. Contact the insurance company straight away and see if they will replace it for you. 

Is The Tracker Wet? 

If the tracker is wet, it is likely not to charge. So, technically speaking, your Ionic is waterproof to 50 meters. But, if the tracker is already damaged in some way, it may take on water. 

Can you recover an Ionic which has suffered water damage? You may be able to. When you suspect water damage, it is essential to let the tracker dry out before you try to charge it again. 

If the water has not damaged the inside of the tracker, there is an excellent chance you can get it to work again. Leave the tracker to dry out for at least 24 hours.

Is the Fitbit Ionic Not Responding

One popular trick seems to leave your Fitbit Ionic sitting in the cradle. So don’t plug it into the charger for an hour or two. 

For some quirky reason, this trick seems to work. If you come back to the tracker and it is powered up, you can go ahead and charge it. Don’t forget that you need to plug in the charging device. 

Check the Contacts of The Charging Device

Another common problem seems to be the charging device itself. 

 When you are pretty sure that there is nothing wrong with your Fitbit Ionic, but your Fitbit still won’t charge, it is time to check the cradle. 

Is it dusty or dirty? Believe it or not, even a tiny amount of dirt or dust on the charging contacts can cause a problem. 

When you suspect this is the issue, you should clean the contacts with a soft cloth. While you are cleaning the contacts, check for damage. For example, a scratched contact can mean that the cradle can’t form a connection to your Fitbit. 

This does happen. Having another cradle or charging device on standby is a good idea if it does happen. It is fair to say that it is best to be prepared. 

Can I Take My Device Back to the Store? 

If your Fitbit won’t charge, it is tempting to take it back to the store. 

When your Fitbit is new and still within its warranty period, there is no reason why you should not take it back to the store. 

Of course, the store probably wants to send it back to the company to have it checked out. They are perfectly entitled to do so. 

Ensure that you get a receipt that proves what date you handed your Fitbit in. If the store or the manufacturer can’t fix the problem, you are probably entitled to a new Fitbit. 

Always make sure that you keep the receipt and any guarantee document available. 

Is the USB Hub a Problem? 

It may not be your Fitbit or the cradle which is at fault. 

Occasionally, USB ports on hubs develop a problem and may not want to co-operate. For example, when your Fitbit doesn’t charge, hooking up your charging device to another USB port is good. 

Are you using a USB hub? If so, it can be the hub itself experiencing a problem? Try hooking your charging device up to a USB port on your computer instead. 

Resetting the Tracker

You can also try resetting the tracker. Again, this is easy to do on the tracker itself or using the app. 

Just follow the reset instructions for your particular device. 

Restarting the Fitbit Ionic

Another trick you can try is restarting your Fitbit Ionic. Again, you can do this even though the charge is very low. 

On the Ionic, you need to press and hold the button for 10 seconds. Then, when the Fitbit logo pops up on your screen, you should be good to go again. 

Restarting your Fitbit is one of the best ways to clear any problems. On occasion, if your Fitbit won’t charge, it may show a blank screen. 

The best way to clear that problem always seems to be to do a restart. Don’t worry. You should not lose any data when you do a restart. 

If you lose data, it could indicate a more severe problem with your Fitbit tracker. 

Contact Fitbit Support

If you have tried all of the above ideas, you may want to contact Fitbit support. One of the best ways to get hold of support is by contacting them on Twitter

You will often find that Fitbit support can help get your device going on. 

Not Holding The Charge

If you find that your Fitbit is not holding the charge, you should check how often you have charged your device. 

It is crucial to charge Fitbit Ionic and other Fitbit devices correctly. 

For instance, if you charge your Fitbit device too frequently, the battery on the device will develop a “battery memory.” A sign of this is your device becomes very hot to the touch when you try to charge it. 

What does this mean? It effectively means that you have overcharged your tracker. Therefore, you should only charge your device when it is very low. That is why you must check on the tracker’s charging status before you put in on charge. 

You should not charge your device if it is over a certain percentage. When it comes to Fitbit, the optimum low charge levels vary greatly. In general, though, you should not charge gadgets unless the level is low. Between 10 to 20% is a good indication that your device needs to be charged. Overcharging can affect any warranty claim that you make. The company can check the device for overcharging and may not give you a new one. So it is always worth checking the small print. 

If you have overcharged your device, you will have to pay for a new one. The battery is not meant to be replaced even though there are companies that claim they can do it. If you are tempted to go down this route, you need to know some of the tracker’s functionality may be lost. 

Be aware that there are companies that claim they can fix Fitbit problems. However, you need to know that things are not always what they seem. 

Are Fitbit Charging Problems Common? 

Almost all tracker devices experience problems with charging from time to time. However, according to regular Fitbit wearers and fans of the Fitbit brand, it would seem that Fitbit experiences fewer charging problems. 

It is one of the reasons Fitbit is such a famous brand when it comes to tracking devices. On top of that, it is pretty easy to use. 

How Long Does The Battery Last? 

If you charge your Fitbit correctly, the battery in the tracker should last for two years. However, there are reports of Fitbit devices that have gone on for much longer than that. 

At the end of the day, how long your Fitbit Ionic lasts depends on how you look after it. 

Make sure that you don’t damage it and only use it per the manufacturer’s recommendations. It is acceptable for sports diving, but you can’t descend deeper than 50 meters. The case will not stay intact beyond the recommended depth. 

Also, as mentioned, you need to make sure you don’t overcharge the device. 

In Conclusion

Fitbit Ionic is a great tracking device. However, if you experience a problem, try following the advice on this page. 

When you still have a problem, and your Fitbit won’t charge, take it into a store. Alternatively, get in touch with the manufacturer on social media or send them an email. Fitbit is a very professional company, and you can expect to hear back from them.